How to request a refund
Reply to the Gumroad receipt or email commerce support with the purchase email, product title, date, and reason. Duplicate or accidental purchases should be identified clearly.
Clear requests · Provider timing · Preserved rights
Refunds & cancellations.
The product page and checkout disclosure shown when you buy establish the applicable voluntary refund offer. This page explains how to make a request and what happens next.
Product-page terms controlReply to the receiptMandatory rights preserved
The current direct-sales rule
Use the refund period displayed on the product page.
If a Gumroad product page displays a 30-day money-back guarantee, submit the request within 30 days of purchase. If a different disclosure appears, that displayed disclosure controls. Nothing here limits rights that cannot legally be waived.
Request process
What to expect
Review and access
Requests are reviewed against the disclosure shown at purchase and any applicable consumer rights. When Gumroad completes a full refund, access to the purchased content may be revoked.
Processing time
After approval, Gumroad returns funds through the original payment route. Card refunds commonly take 5–10 business days to appear; PayPal or bank timing may differ and is controlled by the payment providers.
Amazon transactions
Refunds, cancellations, returns, and shipping questions for Amazon Kindle, paperback, or audiobook editions must be requested through Amazon and follow the terms shown for that order.
Important distinction
Digital refunds are not physical returns.
Current direct digital offers have no return shipping, restocking fee, or return address. A chargeback or payment dispute is handled through the payment provider and does not replace the normal support path.
Commerce information
Delivery and support stay connected.
Before requesting a refund for missing access, use the delivery recovery steps; many access problems can be resolved without losing the purchase.